-
Event
- Mortgages & Housing
- Posted: 10 Jan 2024
Collections and Recoveries Training
19 - 21 November 2024
19
Nov
2024
-
Time: 09:30 - 16:30
-
Location: Online course
-
Organised By: BSA Events
-
£1500 Members / £1850 Non-members
f055.png){kind=logo}
-
Share this page
Share this link via
-
-
Copy URL
-
Subscribe for Event & Training update
-
BSA Events
The BSA, in partnership with Arum, have developed this series of Collections and Recoveries Training Courses for all BSA Members and other financial institutions who provide mortgage products.
This 3-day course is a comprehensive, interactive, and accredited set of modules covering all aspects of dealing with customers within the regulated arena of mortgage products and services. Each day ends with a knowledge test which attendees must pass to receive Arum Certified Status. The BSA has reviewed and approved the course content and learning structure with Arum practitioners.
The BSA have partnered with Arum to provide this bespoke course to ensure customer agents are equipped with the care and regulatory skills necessary to deliver fair customer treatment and good customer outcomes.
Course Structure:
The training course is a scheduled 3-day interactive course delivered online
-2.png "Grouped-images-(Days-1-3).PNG")
Learning outcomes include:
.png "BSA-learning-outcomes-(1).png")
Feedback from previous attendees:
-2.png "BSA-quotes-(small).png")
We also offer bespoke courses for our members and these can be delivered as online or onsite training and tailored to suit individual member requirements. Contact events@bsa.org.uk for further details.
Event Summary
- Tuesday, 19 November 2024
- 09:30 - 16:30
- events@bsa.org.uk
- £1500 Members / £1850 Non-members
You may also be interested in...
f055.png){kind=logo}
-
Event
- Mortgages & Housing
AI-Powered Digital Transformation for Building Societies Webinar
AI isn’t just an upgrade for building societies—it’s the foundation for staying competitive. In this exclusive webinar, we’ll explore how Gen AI is re...
-
Press Release
- Thought leadership
Mutuals Group urges action to realise huge growth and social dividend from Labour’s ‘doubling’ ambition
New Independent Report shows removing financial barriers will unlock growth for mutuals and deliver on Labour’s Manifesto
-
Society Matters
- Mortgages & Housing
A steadfast purpose helping to drive our collective future
Celebrating the history of building societies and the potential for growth of the mutual sector.
-
Industry Response
- Mortgages & Housing
Reforming the Energy Performance of Buildings Regime
The BSA responded to the government’s consultation on reforms to the Energy Performance of Buildings regime. The consultation sought input on changes ...
-
Industry Response
- Conduct Risk & Regulation
BSA response to PRA CP17/24 and FCA CP24/28 on operational resilience: operational incident and outsourcing and third party reporting
The BSA has issued a combined response to PRA CP17/24 Operational resilience: Operational incident and outsourcing and third party reporting and FCA C...
-
Press Release
- Savings
BSA comments on the PRA’s proposal to raise the deposit protection limit of the Financial Services Compensation Scheme
The PRA is proposing to raise the deposit protection limit of the Financial Services Compensation Scheme (FSCS) from £85,000 to £110,000.
-
Event
- Financial Crime
Financial crime prevention seminar
This full-day event in Leeds provides BSA members with expert briefings on current key risk areas in financial crime to help them review and focus the...
